Refund & Returns Policy
Last updated: March 16, 2026
This Refund & Returns Policy explains the conditions under which products purchased from DOSH GLOBAL LTD may be returned or refunded.
1. Nature of the Product
DOSH products contain nicotine and are considered consumable goods. Due to hygiene and safety regulations, certain restrictions apply to returns and refunds.
2. Returns
For hygiene and safety reasons, we generally do not accept returns once products have been delivered.
Opened or used products cannot be returned under any circumstances.
3. Damaged or Incorrect Orders
If you receive a product that is damaged, defective, or incorrect, please contact us within a reasonable time after receiving your order.
When contacting us, please include:
your order number
a description of the issue
photos of the damaged or incorrect product (if applicable)
After review, we may offer a replacement or refund at our discretion.
4. Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled.
5. Refunds
Where a refund is approved, it will be processed using the original payment method used for the purchase.
Refund processing times may vary depending on the payment provider.
6. Contact
If you have questions regarding this Refund & Returns Policy, please contact:
DOSH GLOBAL LTD
Email: love@buydosh.co.uk